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Online Dispute Resolution
Main Course Presentations
Introductory Reading Material
What Is ODR? Understanding The Scope. (31:31)
The Practical Benefits of ODR (28:06)
The Move Towards Increased Use of ODR (35:08)
Adapting Your Skills to the Online Environment PLUS 15 key Tips When Mediating by Web Conferencing PLUS WARNING About Using Zoom PLUS 10 Tips When Using Zoom (38:43)
Review of ODR Systems (18:45)
Marketing Your ODR Skills
Blind Bidding Movie (2:56)
View A Mock Online Video Mediation
Risks of AI leading to breach of your duty of confidentiality. Urgent steps to take with Otter.ai
MASTERCLASS WEBINARS AND INTERVIEWS
Interview with Colin Rule, former Head of ODR at eBay and PayPal and founder and COO of Modria (7:52)
Masterclass with Daniel Rainey
Masterclass with Professor John Zeleznikow
Masterclass with Professor Vikki Rogers
Masterclass with Professor Pablo Cortes
Masterclass with Colin Rule
ODR RELATED LAWS, RULES . STANDARDS AND GUIDELINES.
The European Union Directive on Alternative Dispute Resolution in Consumer Disputes
EU Regulation on ODR for Consumer Disputes
The UK Regulations Implementing the EU Directive
UNICTRAL's Technical Notes (aka 'recommended guidelines') on ODR
Ethical Principals For ODR
Guidance for Online Video Mediation
Regulation on ODR of the Thailand Arbitration Center
2021 Guidelines of the Committee of Ministers of the Council of Europe on online dispute resolution mechanisms in civil and administrative court proceedings
2018 Ethical Charter on Use of AI in Judicial Proceedings - European Commissions for the Efficiency of Justice 2018
Standards issued by the International Council for Online Dispute Resolution (www.icodr.org)
FURTHER READING (UPDATED)
CJC ODR Advisory Group Report
ODR Theory and Practice
RIAD Congress 2015 on ODR in Legal Expense Insurance Industry
Economic Benefits of ODR
Online Dispute Resolution (ODR) within Developing Nations
The Online Court Misunderstandings and Misconceptions When Delivering A Vision for the Future of Justice
Sticks and Stones: Language Face and ODR
Civil Courts Structure Review- Final Report by Lord Justice Briggs
HiiL's Trend Report on ODR (iv) -"ODR and the Courts: the Promise of 100% Access To Justice?"
Online Dispute Resolution and Interpersonal Trust
Statistics of Use of Consumer ODR Throughout Europe
Paper on Consumer ODR pilot in Canada (PARLe) which Settles 70% Disputes.
Fairness Trust and Security in Online Dispute Resolution
The Relevance of Online Dispute Resolution in the Islamic Banking Industry of Malaysia
No Sheriff in Town - Governance for the ODR Field
A New Regulatory Framework for Extra-Judicial Consumer Redress - Professor Pablo Cortes
Case Study of the Civil Resolution Tribunal (British Columbia, Canada)
Guide to Use of Video
Moving Courts Online: Lessons To Be Learnt from the Mistakes of Others
Technical Notes on ODR Issued by UNCITRAL (United Nations Commission on International Trade Law )
ADR, ODR and Digital Justice: The Resolution of Personal Injury and Clinical Negligence claims now and in the future. This is a White Paper by Tim Wallis, Mediator, and Director at Trust Mediation & Trust Arbitration. and who has been monitoring developments in ODR from its beginnings.
VIDEOS
Video of a CNN interview with Professor John Zeleznikow explaining the Family Winner system (2:29)
Video presentation by Liam Moore of 'An Olive Branc'h'
Demonstration video of use of SmartSettle1+ blind bidding tool
Slideshow of Roleplay of an International B2B Dispute Using Both SmartSettle And An Olive Branch
LIteko - E-Courts in Lithuania
"See You Out Of Court" Podcast Episode 1 - January 2020
Presentation to Civil Mediation Council's Annual Conference - 11/11/2020
Videos of all presentations at the 21st International Forum on Online Dispute Resolution held in Dublin, Ireland. 3rd-5th May 2022
Video presentation by Graham Ross on the birth of the European Cyberjustice Network in 2021 (21:33)
SLIDE PRESENTATIONS ON ODR AT VARIOUS CONFERENCES
The Online Arbitration System Used by the Russian Arbitration Association
Developments in Online Mediation in Latin America
Overview of the "Ombudsman For Retail" service in Belgium
The NetCase system used by the International Court of Arbitration
Predicting Case Outcomes
International Forum on Online Courts
Short slideshow demonstrating the use of Smartsettle's Visible Blind Bidding system.
ODR SYSTEMS AND TOOLS
LIST OF ODR SYSTEMS
TUTORIALS ON USING SMARTSETTLE'S AI POWERED INFINITY
Infinity Tutorial
Paper on Recommended Practice for Mediators When Using Smartsettle Infinity
BOOKS
"Weapons of Math Destruction - How Big Data Increases Inequality and Threatens Democracy" by Cathy O'Neil
"Rebooting AI: Building Artificial Intelligence We Can Trust" by Gary Marcus and Ernest Davis
Statistics of Use of Consumer ODR Throughout Europe
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