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Training in Online Dispute Resolution
Main Course Presentations
Introductory Reading Material
Introduction (22:20)
What Is ODR? Understanding The Scope. (31:31)
The Practical Benefits of ODR (28:06)
The Move Towards Increased Use of ODR (35:08)
Adapting Mediation Techniques to the Online Environment (38:43)
Review of ODR Systems (18:45)
Marketing Your ODR Skills
Blind Bidding Movie (2:56)
View A Mock Online Video Mediation
10 Key Tips When Mediating by Web Conference
Masterclass Webinars and Interviews
Interview with Colin Rule, former Head of ODR at eBay and PayPal and founder and COO of Modria (7:52)
Masterclass with Daniel Rainey
Masterclass with Professor John Zeleznikow
Masterclass with Professor Vikki Rogers
Masterclass with Professor Pablo Cortes
Masterclass with Colin Rule
ODR Related Laws, Rules and GuideLines
The European Union Directive on Alternative Dispute Resolution in Consumer Disputes
EU Regulation on ODR for Consumer Disputes
The UK Regulations Implementing the EU Directive
UNICTRAL's Technical Notes (aka 'recommended guidelines') on ODR
Ethical Principals For ODR
Guidance for Online Video Mediation
Regulation on ODR of the Thailand Arbitration Center
Further Reading (updated regularly)
CJC ODR Advisory Group Report
ODR Theory and Practice
RIAD Congress 2015 on ODR in Legal Expense Insurance Industry
Economic Benefits of ODR
Online Dispute Resolution (ODR) within Developing Nations
The Online Court Misunderstandings and Misconceptions When Delivering A Vision for the Future of Justice
Sticks and Stones: Language Face and ODR
Civil Courts Structure Review- Final Report by Lord Justice Briggs
HiiL's Trend Report on ODR (iv) -"ODR and the Courts: the Promise of 100% Access To Justice?"
Online Dispute Resolution and Interpersonal Trust
Statistics of Use of Consumer ODR Throughout Europe
Paper on Consumer ODR pilot in Canada (PARLe) which Settles 70% Disputes.
Fairness Trust and Security in Online Dispute Resolution
The Relevance of Online Dispute Resolution in the Islamic Banking Industry of Malaysia
No Sheriff in Town - Governance for the ODR Field
A New Regulatory Framework for Extra-Judicial Consumer Redress - Professor Pablo Cortes
Case Study of the Civil Resolution Tribunal (British Columbia, Canada)
Guide to Use of Video
Videos and Slideshows
Video of a CNN interview with Professor John Zeleznikow explaining the Family Winner system (2:29)
Video presentation by Liam Moore of 'An Olive Branc'h'
Demonstration video of use of SmartSettle1+ blind bidding tool
Slideshow of Roleplay of an International B2B Dispute Using Both SmartSettle And An Olive Branch
LIteko - E-Courts in Lithuania
Slide Presentations of ODR at various ODR Conferences
The Online Arbitration System Used by the Russian Arbitration Association
Developments in Online Mediation in Latin America
Overview of the "Ombudsman For Retail" service in Belgium
The NetCase system used by the International Court of Arbitration
Predicting Case Outcomes
International Forum on Online Courts
Short slideshow demonstrating the use of Smartsettle's Visible Blind Bidding system.
ODR Systems and Platforms
LIST OF ODR SYSTEMS
BOOKS
"Weapons of Math Destruction - How Big Data Increases Inequality and Threatens Democracy" by Cathy O'Neil
"Rebooting AI: Building Artificial Intelligence We Can Trust" by Gary Marcus and Ernest Davis
Case Study of the Civil Resolution Tribunal (British Columbia, Canada)
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